Sometime yesterday afternoon, I received an e-mail from Xbox Live support telling me I should try to recover my account one last time, and if it didn't work I should then call the tech support line. Well, I'm glad to report that it worked and I was finally able to recover my account. Yay! I really didn't want to have to call and deal with tech support. My account and achievements are safe - for the time being. On the Guild Wars front, Saturday saw a flurry of e-mails from PlayNC support which ended in my support request being elevated to a "Senior Support Representative". Which means "wait till Monday and someone will get back to you". Sure enough, someone finally got back to me this afternoon. According to the Senior Support Representative Johnny, the charges were approved and did go through but, they "will not capture due to the transaction being voided in our billing system." It appears that they were not simply able to give me access to the content and had to void the sale. Johnny suggested that I try to place my order again. Once the charges are actually reversed - maybe I'll give it another shot.